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The Genie Company - Privacy Policy


Privacy Policy

The Genie Company ("Genie") respects your privacy rights and appreciates your interest in our website ("Site"). This privacy policy ("Policy") is effective as of November 13, 2017 and applies to its U.S. based websites, mobile sites, and mobile apps that expressly adopt, display, or link to this Privacy Policy. It also applies to information we collect, use and disclose in connection with Genie's pages on social media sites, such as Facebook®, Twitter®, Instagram®, Pinterest®, LinkedIn®, or others. Any use prior to this date may be governed by an earlier version of this policy. If you have any questions about our Policy or believe that our Site is not conforming to this Policy, please contact Genie by one of the methods listed below.

GMI Holdings, Inc., d/b/a The Genie Company
One Door Dr.
Mt. Hope, OH 44660
Phone: (800) 654-3643
E-mail: geniemarketing@geniecompany.com

Genie's Collection of Information

Genie's Site does not record your name, mailing address, email address, phone number, or similar information unless you provide it to us. Examples of how you may provide this type of information to Genie is when you register your warranty, respond to a survey, fill out a form, request information, create an account, apply for a job, or connect with us through Live Chat, email, or by phone. When you establish an online account or register on our Site or our mobile applications, we may collect information about your user identification, password, and secret questions and answers. When you purchase products or apply for service with Genie, we may also obtain credit information about you from outside credit reporting agencies to help us with customer authentication and credit-related decisions. Genie may use the information we have collected to fulfill your requests, administer programs, provide services, train our employees, and for other business purposes. We may also use the information you provide to send you marketing communications. At any time you may update and correct your personal information, request that we delete your personally identifiable information, or deactivate your account. This can be done by logging into your account to make the change or by contacting Genie using one of the methods listed above.

Genie's Site and/or mobile applications may use location-based services. For example, our Site may allow you to search for a store that sells Genie products. If you access our Site through a mobile device or desktop device and you have enabled location-based services, specific location information may be collected. Your mobile device and desktop web browser may allow you to disable location-based services, which will prevent our Site and/or mobile application from accessing your location information. We recommend you review the "help" or user manual for instructions on how this can be done.

Genie's Site and Live Chat feature may use session IDs and cookies. A cookie is a small piece of information sent by a web server to store on a web browser so it can later be read back from that browser. These technologies are used to help us better understand our viewers, save user's preferences for future visits, and to help us develop new tools and features for the Site. We may collect information about your interactions with us such as the type of device or browser you're using, your IP address, the length of your stay, the actions you take on the Site, and the URLs of the websites you visited before visiting our Site. We may collect and store this information for each individual, on an aggregated basis, and/or a combination thereof. You can disable this feature or erase this information at any time through your web browser. However, if cookies are disabled, some of our services may not function properly.

Information Genie May Provide to Third Parties

Genie does not sell or rent your personal information to outside unaffiliated parties unless we have provided you with advance notice of our intent to do so. Genie may share your information with our website hosting partners and other parties who assist us in operating our Site, conducting our business, customer service, credit card processing services, fulfilling an order for products or service, e-mail delivery, auditing, and other similar services so long as those parties agree to use your information in a manner consistent with this policy and keep your personal information confidential. For example, Genie may provide your address to the shipping carrier where you have requested shipment for a purchase. Your information may also be shared with current or future Genie affiliated entities and we may release your information when we believe release is appropriate to comply with the law, enforce our Site policies, or protect Genie's or a third parties rights, property, or safety. However, non-personally identifiable visitor information may be shared with other parties for other uses.

Third party vendors such as such as Google may use first-party cookies (such as Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our Site. Users may be able to prevent this practice by using the Google Analytics opt-out browser add on.

Mobile Device Applications

Genie's mobile applications ("App") may require access to device features such as the camera, calling, location, and notifications. Access to these features may be necessary to allow you to scan a product QR code, allow you to call customer service from within the App, to set your time zone for timed events, and to notify you of status changes. You are able to prevent our App from accessing these features upon installation or through the device settings. We recommend you review the "help" or user manual for instructions on how this can be done.

When you create a user profile on the App, you may be asked to provide your name, email address, telephone number, and/or other information. A record of your controller commands, quality of your data connection, door operation history, and other technical information may be stored within the App and may be accessible through Genie's customer service portal. Genie's authorized employees may also have access to this information. Genie's use of any such information will comply with this Policy.

Social Media

Genie may use your information to interact with you on third party social networks such as Facebook, Instagram, LinkedIn, and Twitter or video-sharing sites such as YouTube; or for the purpose of giveaways or providing you information, promotions, and offers. Provided we have obtained your prior consent we may post your testimonials on our Site and social networks. If you wish to update or delete your testimonial, please contact us geniemarketing@geniecompany.com above and be sure to include your name, testimonial location, and contact information. Genie reserves the right to remove any posts or comments that are inappropriate which includes, but is not limited to, inappropriate comments, factually incorrect information, or anything political. We take reasonable precautions to protect consumer information but in the event of "hacking" this information cannot be guaranteed to be at risk.

Some of Genie's websites, apps, and services may allow you to participate in discussions, bulletin boards, blogs, chat rooms, message boards, and other forms of social networking. Be aware that anyone who accesses these areas may read, collect, and use the information you provide. For example you may share information through features such as the Facebook "Like" button, the "Share" button, or interactive mini-programs that run on our website ("widgets"). The social features may be hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the company providing the feature.


We may use third-party payment services such as PayPal® or Shopify® ("Payment Services") to collect payments. If you wish to make a payment through these services, you will be directed to a webpage that is hosted by the Payment Service or their service providers and not by us. Any personally identifiable information that you provide through the Payment Service website will be collected by the Payment Service and not by us, and will be subject to Payment Service's privacy policy. Genie has no control over, and shall not be responsible for, Payment Service's use of information collected through their website.


Genie has implemented reasonable security measures to protect the confidentiality of personal information under our control and appropriately limits access to it. In certain areas of this Site, Genie may use SSL encryption to enhance the security of data transmissions. While Genie strives to protect your personal information, we cannot guarantee that our safeguards will prevent every unauthorized attempt to access, use, or disclose personal information. Genie urges you to take every precaution to protect your personal data when you are on the Internet. Laws and regulations guide us in how to give you notification when certain types of sensitive information are involved in a security breach. We will provide you with notice in accordance with these laws and regulations. If you become aware of a security issue, please contact Genie at the email address listed above.

Data Retention

We may retain your information for as long as your account is active; as needed to provide you products or services; as needed for the purposes outlined in this Policy or the purpose outlined in the policy that was in effect at the time the data was collected; as necessary to comply with our legal obligations (e.g., to honor opt-outs), resolve disputes, and enforce our agreements; or to the extent permitted by law.

California Residents

California residents may request certain details about what information we have collected and how their personal information was shared with third parties for direct marketing purposes during the past year. Please send your request to Genie at the email or address listed above. To help us process your request, please provide sufficient information to allow us to identify you in our records.

Protecting Children's Privacy

This Site is intended for adults and we do not knowingly collect personal information from children under 13 years of age. If you believe your child has submitted personal information to this Site, please contact us immediately.

Do Not Track

Various browsers, including Internet Explorer, Firefox and Safari, currently offer a "do not track" or "DNT" option that relies on a technology that sends a signal to the website a user is visiting about that user's browser DNT preferences. As of the date this policy was issued, Genie's Site is not able to honor DNT's.


If Genie sends you email advertisements we will avoid the use of false or misleading subjects or email addresses, identify the message as an advertisement, include the physical address of our headquarters, and monitor third-party email marketing services, if applicable. You may elect to stop receiving marketing or promotional e-mails and other marketing communications at any time. To do so, please let us know by using the opt-out response device that can be found at the bottom of each such email or contacting us at the address listed above. While you can elect not to receive promotional messages, we reserve the right to send you informational emails about your account or administrative notices regarding the Site as permitted under the CAN-SPAM Act.

Policy Updates

We may need to update our Policy as we and our customers grow and evolve. If we make material changes, we will notify you by e-mail (sent to the e-mail address specified in your account) and/or by means of posting a notice on this Site prior to the change becoming effective.

Links to Other Websites

Our Site may have links to third party websites, many of which have their own privacy policies. You acknowledge that accessing any third party websites that are linked to this Site is at your own risk. You should review the privacy policy of any such website you choose to visit.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our Site.